Where do you ship your orders from?
Our products are all printed on demand, from local and international partners. With varied shipping times depending on location, please allow up to six weeks for delivery.
How are your shipping charges calculated?
All shipping & delivery amounts are set by our printing partners and charged to customers at cost price.
Can I change my address for delivery?
Yes, as long as your product hasn't been shipped yet. If you need to change your address then please get in touch as soon as possible and we will see what we can do.
My tracking says delivered but I haven't received my order.
Check with your household and your neighbours to see if they signed for the parcel or picked it up on your behalf.
If this is not the case then please contact your local post provider (eg: Australia Post or NZ Post) to lodge a delivery dispute case. This must be done on your end first before contacting us.
Australia Post Contact HERE
NZ Post Contact HERE
Please then send an email to rugbyleaguemerch@gmail.com with your order number and the case number provided by the carrier. Only after we have both of these can we do our best to help you out ASAP.
I haven't received my tracking number yet?
Your tracking number will be sent to the email address provided in the order once your order has been posted out. Please check your order that you have entered your correct email address.
**It may take a day or two for tracking to appear on the website once your order has been posted out**
